How to structure your emails

There are three parts when you write a routine email. The first part is to mention the previous correspondence.

If you receive an enquiry from an internal or external customer, for instance, always refer to the email from them in the beginning. 

The middle section or paragraph is for your reply to their query and the opportunity to provide details.

And in the end or third part, always try to end on a positive note.

Well-structured emails are easier to read and understand and reduce the cost of poor communication.

Click here for more information about our Email Writing Workshop

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